TERMS AND CONDTIONS
Deposit and Payment
On paying the £50 deposit to hire/book Groove Silent Disco you (the customer) are entering into an agreement with Groove Silent Disco and agree to fully adhere to these terms and conditions.
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We do not hold dates without a completed booking form and £50 deposit. If the deposit is not received within 48 hours the date and equipment will become available for other bookings.
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If you wish to pay the balance online or bank transfer this must be received at least 7 days prior to event date.
Equipment
Groove Silent Disco checks and maintains all equipment thoroughly. If Groove Silent Disco provide dry hire, equipment will be demonstrated on delivery and therefore checked and shown to be working perfectly. All headsets will be fully charged before delivery and will last for a minimum of 8 hours. If they have been used and left on by the customer before their event and drained of battery, this is the responsibility of the customer.
Groove Silent Disco supplies and hosts Silent Disco at a variety of events and venues, we are happy to advice and demonstrate equipment in advance, such as range, audio connection, interference etc. It is the customer’s responsibility to ensure that the equipment supplied is suitable for the customer’s specific purposes.
You undertake to store the equipment securely, look after the equipment and to return it in the condition provided.
It is your responsibility to count and check that all the equipment is present before collection and advice by email if any items are missing.
If Headsets or transmitters are missing the cost will be taken out of the returnable equipment deposit. Equipment costs, if broken (unrepairable or missing):-
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£50 per headset
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£80 per transmitter
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£5 for cables
If the cost of missing or broken equipment must be on collection.
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Damage to equipment and safety of staff
Whilst we encourage the fun use of the headsets if the behaviour of guests could affect the safe running of our equipment, damage the transmitters, headsets or other equipment, or rudeness or threats to our staff we reserve the right to immediately cease use of the equipment and remove it from the event. In this instance the hire fee still remains payable in full.
In all circumstances the Silent Disco hosts decision is final.
We do not accept liability for any damage caused to personal items and/or clothing while using the Silent Disco.
Event Requirements
You undertake to arrange access, and be contactable and available for delivery and to have all equipment ready and available for collection.
If the above requirements are not met we would be unable to complete the booking but the hire fee would remain payable.
We cannot be held liable, due to venue difficulties, over running speeches or delays due to traffic.
In the unlikely event of technical difficulties we will primarily add any down time on to the end of the hire time or as a secondly refund on a pro rata basis, based on time lost.
We upload photographs taken at events to our Facebook Page and our website if clients wish to opt out of this they must express so before the event date.
Cancellation
Groove Silent Disco will always go above and beyond to honour your booking, but in the unlikely event that we have to cancel or vary a booking, however it has been caused, the maximum liability will be to return booking fee and deposit of unused equipment.
Should you need to change or vary your booking, Groove Silent Disco will endeavour to accommodate the changes and transfer your booking, but can’t always guarantee this will possible. All cancellations must be confirmed in writing at least 28 days before the hire equipment is due to go out on hire. In the event of a cancellation, the following cancellation charges will apply;
28 days or more prior to delivery - no charges payable by Hirer (with the exception of the non-refundable deposit payment)
Up to 14 days prior to delivery - 50% hire cost payable by Hirer (plus non-refundable deposit)
Up to 7 days prior to delivery - 80% hire cost payable by Hirer (plus non-refundable deposit)
Up to 72 hours prior to delivery - full hire cost payable by Hirer (plus non-refundable deposit).